Refund requests are reviewed clearly.

Review process

Any payment dispute or refund request is reviewed before a refund, access change, or service rollback is confirmed.

Delivery state matters

For manually delivered services, a refund request may be reviewed differently depending on whether delivery has not started, is in progress, or a handoff has already been delivered.

What to include

Send the order or request reference, the email used for the purchase, the reason for the request, and the current delivery or activation state. Do not send payment-card numbers or other sensitive payment data.

Request a review

Email [email protected]. We aim to acknowledge commercial and manually paid support requests within one business day.